Terms of Service

1. Agreement

These terms form an agreement between you and ScaleCRM, based in Leicester, United Kingdom. By creating an account or using the platform you accept these terms and our Privacy Policy. If you are agreeing on behalf of a business, you confirm you have authority to bind it.

2. The service

ScaleCRM provides CRM and pipeline management, funnel and website building, email and SMS marketing, calendar booking, reputation management, automation and reporting, delivered as a hosted subscription service. We may add, change or remove features over time; we will not make changes that materially reduce core functionality during a paid term without notice.

3. Accounts

You must provide accurate registration details and keep them current. You are responsible for all activity under your account and for keeping credentials secure. Notify us promptly of any unauthorised access. Accounts are for business use; you must be at least 18 years old.

4. Subscriptions and billing

Plans are billed monthly in advance and renew automatically until cancelled. Prices are as shown on our pricing page at the time you subscribe and are exclusive of VAT unless stated otherwise.

We may change prices with at least 30 days' notice, effective from your next billing period. Usage-based charges such as SMS, calls and email sending may apply in addition to your plan fee.

If payment fails we may suspend access until the balance is settled. Cancellation and refunds are covered by our Refund & Cancellation Policy.

5. Free trials

Trial accounts are not charged until the trial ends and a paid plan begins, unless stated otherwise at signup. We may modify or withdraw trials at any time. Trial data may be deleted if you do not convert to a paid plan.

6. Acceptable use

You must not use the platform to:

• Send unsolicited marketing, or any message that breaches PECR, UK GDPR, CAN-SPAM, TCPA or equivalent laws in the recipient's jurisdiction.
• Send messages to anyone who has not given the consent required by law, or who has opted out.
• Transmit unlawful, defamatory, deceptive, harassing or infringing content.
• Distribute malware, or attempt to gain unauthorised access to our systems or another customer's data.
• Resell or provide access to the platform except under an Agency plan, or in a way that circumvents plan limits.
• Interfere with the operation, security or integrity of the service.

7. Your messaging responsibilities

This deserves emphasis because it is where most compliance risk sits. You are solely responsible for the contacts you load into the platform and for having a lawful basis and, where required, documented consent to contact them by email, SMS or phone.

You must honour opt-out requests promptly, include required sender identification and unsubscribe mechanisms, and observe applicable calling-time restrictions. We provide tools to help, but the obligation is yours. We may suspend accounts that generate excessive spam complaints or that carriers or providers flag for abuse.

8. Your data

You retain ownership of the data you put into the platform. You grant us the licence needed to host, process and transmit it in order to provide the service. We process it in line with our Privacy Policy and, where we act as your processor, on your documented instructions.

You are responsible for the accuracy and legality of your data, and for having the rights necessary to provide it to us.

9. Our intellectual property

The platform, its software, design, and branding remain our property or that of our licensors. Nothing in these terms transfers ownership. You may not copy, reverse engineer or create derivative works from the platform except to the extent the law prohibits that restriction.

10. Third-party services

The platform integrates with third-party services such as payment processors, calendars, messaging providers and social platforms. Your use of those services is governed by their own terms. We are not responsible for their availability, content or acts.

11. Availability

We aim to keep the platform available at all times but do not guarantee uninterrupted service. We may carry out maintenance, and will give notice of planned downtime where reasonably practicable. The service is provided “as is” and “as available”, without warranties beyond those that cannot be excluded by law.

12. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for indirect or consequential loss, loss of profits, revenue, goodwill, or loss or corruption of data. Our total liability in any twelve-month period is limited to the fees you paid us in that period.

13. Indemnity

You agree to indemnify us against claims, damages and costs arising from your use of the platform in breach of these terms, from your data, or from your messaging activity.

14. Suspension and termination

You may cancel at any time from your account settings. We may suspend or terminate access if you materially breach these terms, if payment fails, or if your use presents a legal or security risk.

On termination your right to use the platform ends. We will make your data available for export for a limited period, after which it may be deleted.

15. Changes to these terms

We may update these terms. Where changes are material we will give reasonable notice by email or through the platform. Continuing to use the service after changes take effect means you accept them.

16. Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute.

17. Contact

Questions about these terms can be sent to hello@scalecrm.cloud.