Customer Success AI
Social Messaging
Instagram and Facebook DMs, answered from your CRM.
No contracts. Cancel anytime. Setup in minutes.
Stop switching apps to answer social media messages. ScaleCRM pulls Instagram and Facebook DMs into the same inbox as your calls, texts, and emails.
The problem
- Social DMs get missed because they live in a separate app
- No record of social conversations tied to a contact
- Slow replies on social lose leads to competitors
How ScaleCRM helps
- Instagram and Facebook DMs in one unified inbox
- Every conversation logged to the contact record
- Reply from desktop or mobile
- Automated first-response for after-hours messages
Live in minutes, not months
Create your account
Sign up and get access to Social Messaging immediately — no lengthy setup call required.
Set it up for your business
Connect your calendar, numbers, and contacts, then customize Social Messaging to match how you work.
Go live
Turn it on and let ScaleCRM start working — with everything logged back to your CRM automatically.
Related solutions
Frequently asked questions
What is ScaleCRM's Social Messaging?
Stop switching apps to answer social media messages. ScaleCRM pulls Instagram and Facebook DMs into the same inbox as your calls, texts, and emails.
How much does ScaleCRM cost?
ScaleCRM plans start at $47/month for the Starter plan, $147/month for Growth, and $247/month for the Agency plan. All plans are month-to-month with no long-term contract.
Does ScaleCRM integrate with the tools I already use?
Yes. ScaleCRM connects to popular calendar, payment, and marketing tools out of the box, plus open webhook and API access for custom connections, so switching doesn't mean starting from zero.
